Frequently asked questions

Opening a new residence is a complex undertaking and we want to ensure that students have the safest and most comfortable residence experience. The construction and operations teams have been working around the clock and were confident that the building would be ready for the first move-ins on August 23. Unfortunately, upon final inspection on August 22, it has been determined that further work in the building is needed before the residence can welcome occupants.

Crews are now working around the clock to finish the building, and we anticipate welcoming the first residents with move-ins starting September 6.

Moving into residence is an exciting moment in your university journey and we know how important this moment is to our students. We thought we would be able to get everything done for students to move in on time, and we made every effort to do so.

Opening a new residence is a complex undertaking. The construction and operations teams have been working around the clock and were confident that the building would be ready for the first move-ins on August 23.

Unfortunately, upon final inspection on August 22, it was determined that further work in the building was needed before the residence could welcome occupants.

Crews are now working around the clock to finish the building, and we anticipate welcoming the first residents with move-in starting September 6.

We understand that this is not the move in experience that our students and their families expected or deserve. We are committed to minimizing disruption and ensuring students can start the academic year with stability.

The University is providing additional support and offering students the ability to choose a preferred option for next steps that best fits their personal needs.

Incoming residents have been contacted directly and our staff will work closely to assist students with their individual requirements. Oak House Dons and Residence Life staff are living in residence with Oak House students and working to deliver a full orientation experience and support their transition to Oak House starting Sept. 6. 

Students will be contacted directly on Friday, August 29th regarding compensation and/or reimbursement, where applicable, that addresses their specific situation. 

Oak House will be ready for move-in from September 6. Students have been contacted directly with more information about their move-in plans directly through the StarRez residence portal.

Our construction teams have been working hard to get Oak House ready for your arrival. Please be advised that a few areas and features will still require some extra touch ups following move-in day.

We are working hard to get these spaces finished for you to enjoy. Any follow-up work will be scheduled to minimize disruption.

We completely understand the desire to see your space and get settled early. Unfortunately, Oak House cannot be accessed before September 6.

Although the furniture is in place, the building is still undergoing final finishing touches and a thorough clean-up to make sure everything is comfortable and ready for you. Until that work is complete, the building is not in a state to welcome students or families. Additionally, room doors are not yet programmed for individual access. This is the very last step in preparing for move-in and will only happen once all staff and contractors have finished their work.

We know this timing is not what anyone had hoped for, and we appreciate your patience. Our focus is ensuring that when you do move in, Oak House is fully prepared, secure, and ready for you to make it your home. If you’d like to plan ahead, you can access floor plans online.